The fundamental concepts of Managing a Hotel are easy and also similar, no matter what the Star classification of the Hotel is (1, 2, 3, 4 and 5 Star Hotel (Based on the Services and Facilities they give), or if it’s a big or a tiny Hotel or if the hotel is run individually (Managing the Hotel under your (Hotel Owners) Name) or part of a Hotel Chain (Managing Hotel under another person name and paying them fees for using their name).
The larger the Hotel obtains, in regards to the variety of Rooms and also the number of Restaurants and Bars, the variety of Staff rise as well as also the number of Titles as well as Positions of the Staff functioning there. The key as well as basic Business of any type of Hotel or a Resort is offering Rooms, Food and also Drink to Guests (Customers).
They are categorized as City Hotels (which generally cater for Business Guest), Resorts (which cater for Guests on Holiday or on Vacation in Holiday and Beach Side Destinations), Airport Hotels (which are close to Airports and also mainly accommodate transportation Airline Passengers as well as Airline Crew), Casino Hotels (Hotels which have licensed Gambling facilities), Convention Hotels (which have Convention and Meeting centers for a great deal of Guests), Motels (Mainly in the US, which satisfy Guests Traveling by road and who desire to stay for over night), Bed and also Breakfast (Mainly in Europe, which are small Hotels providing for Guest at affordable rates).
Discharging Guest Rooms, Letting out Conference Rooms for Meetings and Conferences, Letting out Ballrooms for Weddings and also Functions and Sale and Service of Food as well as Drink in Restaurants and also Bars are the primary source of Revenue on which Hotels rely.
As time gone by Hotels started producing Revenues from Spa (Providing Massage and Treatment Services), Health Club (Gym), Boutiques in the Hotel Lobby, Golf, Outside Catering, Serving Airlines via Flight Catering etc
. The key Operational Departments of a Hotel are Front Office Department, House Keeping Department, Food and also Beverage Service Department, Food Production Department (Kitchen).
Front Office as well as House Keeping Departments together are also known as Rooms Division Department.
Front Office Department takes care of Guests Reservations: for Guests that want to stay in the Hotel, it also takes care of Guest Registration when Guest check in to the Hotel, through dealing with Guest requests and also Complaints during a Guest remain in the Hotel to ultimately collecting and processing Guest Payments, when Guest Finally take a look at of the Hotel.
In smaller sized Hotels Front Office Department is merely referred to as Reception.
Assistants, Guest Service Agents, Cashiers and Front Office Manager develop part of this Department.
Second Operational Department which is very closely related to Front Office Department is House Keeping Department, which manages the cleansing of Guest Rooms and Public Areas (Restaurants, Bars, Conference Halls, Ball Rooms as well as Offices etc).
In tool sized to huge Hotels House Keeping Department additionally has an on facilities Laundry for the cleaning of Guest Room Linen (Bed Sheets, Towels, Pillow Cases etc), Guest Clothes (for an added Fee) and Staff Uniforms. In smaller Hotels this feature is usually outsourced.
In smaller Hotels it’s merely known as Maid Service.
Space Maids, Housemen, Laundry Supervisor and Executive House Keeper develop part of this Department.
Third Operational Department is Food as well as Beverage Service Department, which is a collection of all Restaurants, Bars, Conference halls and also Ball areas in the Hotel. It also consists of Room Service.
Waitress, Bartenders, Restaurant Manager, Bar Manager, Room Service Manager, Banquet Manager as well as Food and also Beverage Manager develop part of this Department.
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